FREQUENTLY ASKED QUESTIONS (FAQ)

What payment methods do you accept?

We accept Visa, MasterCard, Western Union, Bitcoin, and bank transfers for secure global transactions.

Which currencies are supported?

Payments are accepted in multiple currencies, including USD, EUR, GBP, and more. Select your preferred currency at checkout.

Is it safe to pay on your website?

Yes, we ensure secure payments with industry-standard SSL encryption, PCI DSS-compliant gateways, and fraud protection, safeguarding your financial details worldwide.

What payment security measures are in place?

We partner with trusted payment providers offering real-time fraud detection and secure processing, keeping your transactions safe at every step.

Are there extra fees for certain payment methods?

Credit card payments are fee-free. Bank transfers or Bitcoin may incur fees based on your provider.

What if I get an error while paying with my credit card?

Retry the payment, as unpaid orders cancel automatically after 24 hours. Check with your card provider or contact us if issues persist.

My card was charged, but my order didn’t process. What now?

If no confirmation arrives within 24-48 hours, contact us. We’ll refund you or assist with completing your order.

What if I can’t place an order online?

Clear your browser cookies, disable firewalls, or try another browser (e.g., Firefox). Reach out for support if needed.

Are all products in stock?

Most listed Oakley Sunglasses are available. If an item is out of stock, we’ll notify you with options or a refund.

Can I change my order after payment?

Modifications are possible before shipping. Contact us immediately, as changes aren’t allowed once shipped.

Can I cancel my order?

Yes, cancellations are accepted before shipping. Orders typically process within 24 hours and ship within 24-48 hours.

How do I cancel an order?

Email us within 24 hours of placing your order. Cancellations aren’t possible after shipment.

What are my shipping options and delivery times?

Global shipping takes 5-15 business days: 5-10 days for North America, 7-12 days for Europe, and 12-15 days elsewhere. Expedited options are available.

How are shipping costs calculated?

Shipping costs depend on your destination, order weight, and shipping method. All orders are sent as gifts, so no customs duties or taxes apply. View the exact amount at checkout.

How do I track my order?

Use the tracking number sent via email to monitor your shipment on our website. Updates may take 1-3 days to appear.

What if my order isn’t delivered?

If tracking shows delivery but you haven’t received it within 15 days, contact us for assistance.

How do I return my purchase?

We offer a 14-day return or exchange policy from delivery. Oakley Sunglasses must be unused and in original packaging.

Who covers return shipping costs?

Buyers pay return shipping unless the item is defective or incorrect. We provide a prepaid label for faulty items.

What if my package arrives damaged?

Report damage within 48 hours with photos. We’ll arrange a replacement or refund.

How long do refunds or exchanges take?

Once we receive your return, refunds or exchanges process within 5-7 business days, plus shipping time.

How long until I receive my order?

Worldwide delivery typically takes 12-15 business days, depending on your location and shipping method.

What’s the quality of your products?

Our Oakley Sunglasses are made with high-quality materials for durability, UV protection, and style.

Are your products durable?

Yes, they’re built to last with proper care, featuring impact-resistant lenses and sturdy frames.

Do products come with a case or box?

Every order includes a free protective case. Add an optional Oakley-style box on the product page.

Why are your products pricier than others?

We use premium materials and craftsmanship for long-lasting quality, unlike cheaper, lower-grade alternatives.

Do you offer wholesale prices?

Yes, bulk order discounts are available. Contact us for details.

What’s the warranty on your products?

We provide a 12-month warranty for manufacturing defects, excluding wear, scratches, or misuse.

Are the products waterproof?

They’re water-resistant but not fully waterproof. Avoid prolonged water exposure.

What should I do when my order arrives?

Inspect for defects and test the sunglasses. Contact us immediately with any issues.

Can I customize my purchase?

Yes, customization (e.g., lens color or engraving) is available. Reach out for options and pricing.

Do you offer discounts or coupons?

First-time buyers and bulk orders qualify for discounts. Check with us for current promotions.

Do I need an account to shop on your website?

No, you can checkout as a guest. Creating an account saves your details for faster future purchases.

How do I create or manage my account?

Click “Sign Up” or “My Account” to register or update your details. Contact us if you face issues.

What if I forget my password?

Use the “Forgot Password” link at login to reset it via email. Reach out if you don’t receive the reset link.

Is my personal information safe?

Yes, we protect your data with advanced encryption and comply with global privacy laws like GDPR, ensuring your details remain confidential.

How do you handle my privacy?

Our strict privacy policies and regular security audits ensure your personal information remains secure.

Where can I find product details?

Check the product page for specifications, lens types, and sizing. Contact us for additional info.

Are your products authentic Oakley Sunglasses?

Our Oakley Sunglasses are premium products crafted with high-quality materials to meet Oakley’s standards for performance and style.

How do I choose the right size or fit?

Refer to the sizing guide on each product page. Reach out for help if you’re unsure about frame fit.

How do I apply a discount code?

Enter your code at checkout to see the discount applied. Contact us if it doesn’t work.

Do you have a loyalty program?

Yes, returning customers and those who refer new customers receive a 10%-20% discount on their next purchase. Sign up or refer a friend to enjoy the benefits.

How do I contact customer service?

Email us at Contact us, or use our 24/7 live chat for assistance.